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Crush it with Sales BQ®'s 2020 Guides

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Inbound Lead Generation Guide

 

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Generating Revenue During a Crisis

 

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How to Become a Sales Rockstar

 

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Busting Revenue Roadblocks

 

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Guide to Effective Sales Management

 

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Mary Grothe


Recent posts by Mary Grothe

6 min read

LinkedIn Profile Optimization In 2021

By Mary Grothe on Apr 21, 2021 11:26:31 AM

LinkedIn has a professional community of just about everyone in the workforce. You are able to create your own community with people who are in the same industry, have similar interests, or can help you learn and grow. 

Topics: Inbound Sales
6 min read

How to Master Your Pre-Call Plan in Sales

By Mary Grothe on Mar 11, 2021 9:31:36 AM

Preparation is key to success in any industry; but when your job is to win over strangers and convince them to give you thousands of dollars, the ability to be prepared is so crucial. Enter pre-call planning.

Topics: Inbound Sales
5 min read

What Role Does Sales Play in Client Experience?

By Mary Grothe on Feb 11, 2021 8:53:42 AM

As a sales rep, are you under the impression that your work is finished after making a sale? After all, you work in sales for a reason — not customer success. Shouldn’t the account manager or customer success team be in charge of ensuring a great client experience?

Topics: Inbound Sales For CEOs
7 min read

Virtual Sales Presentation Techniques Every Sales Rep Must Master

By Mary Grothe on Jan 14, 2021 7:55:13 AM

Despite the fact that we’re approaching the first anniversary of the full-time transition to virtual work environments for many industries, I still see some of the same errors in virtual sales as I did last March.

Topics: Inbound Sales For CEOs For CROs
3 min read

How to Build a Sales Plan

By Mary Grothe on Dec 10, 2020 7:55:24 AM

You’ve heard by now that sales is a numbers game. Whereas I highly believe in quality over quantity, knowing your personal KPIs in sales is vital. My manager taught me how to “back into my number.”

Topics: Inbound Sales
8 min read

How to Maximize Sales Success by Mastering the Trust Equation

By Mary Grothe on Nov 12, 2020 7:27:05 AM

If you’re anything like me, missed sales opportunities eat you alive. Nothing feels more deflating than a string of lost opportunities that leaves yourself asking a very difficult question to answer — what am I doing wrong?

Topics: Inbound Sales For CROs
9 min read

Why Every Salesperson Needs a Sales Story, and How to Tell Yours

By Mary Grothe on Oct 22, 2020 9:07:47 AM

Do you have a sales story? If you don’t, you should. Telling your story gives you an opportunity to create an emotional connection with your buyer, which is important because buying decisions are often based on emotions. When your buyer chooses whether to buy from you, they may not remember what you said, but they will definitely remember how you made them feel, which is where your story comes in. To be an effective salesperson, you need a strong story, and I’m going to walk you through exactly how to create one.

Topics: Inbound Sales
10 min read

Three Steps to Strategically Influencing & Navigating Your Buyer’s Decision Process

By Mary Grothe on Sep 17, 2020 9:06:58 AM

Navigating the decision process is one of the most important components of winning a new sale. To become a Quota Crusher™, you’ll need to develop a strategic approach to understanding every buyer’s decision process. At Sales BQ®, we use three key steps to understand and analyze the decision process, which I walk you through below. Taking the time to reflect and master these steps will make a big difference in how you show up as a salesperson - putting you in a better position to get a ‘yes’.

Topics: Inbound Sales For CROs
9 min read

Account Management: How to Grow Revenue by Keeping Your Existing Clients Happy

By Mary Grothe on Aug 21, 2020 11:16:31 AM

Being a Quota Crusher™ doesn’t stop at closing net new deals. Account managers, those who work with an existing book of business, are extremely valuable to organizations. Their role is critical for retention and revenue expansion.

Topics: Insider Inbound Sales For CEOs For CROs
10 min read

Advanced Questioning Skills: Mastering the 11 Types of Discovery Questions

By Mary Grothe on Jul 30, 2020 9:14:20 AM

In order to be a Quota Crusher™, you have to know how to ask the right questions. Understanding your prospect’s problem better than the next salesperson (and making sure your prospect sees that you understand) will set you apart from the competition. To get there, you need to create an advanced, structured approach to questioning. I won’t sugarcoat it: This is extra work! When you become an advanced questioner, you’re going above and beyond what most salespeople are doing—but that’s exactly why you should be doing it.

Topics: Inbound Sales For CEOs For CROs
33 min read

How to Map Your Sales Approach to Your Buyer’s Behavior, Driven by the 4 DiSC Personalities

By Mary Grothe on Jul 7, 2020 1:15:07 PM

What is the Behavioral Quotient?

The behavioral quotient (BQ) is a measurement of behavioral intelligence, driven by the actions necessary to achieve desired outcomes. When specifically relating BQ to buyer behavior, it’s about understanding buyer personalities, how they execute in their role, and how they make decisions, as well as understanding how your own behaviors can influence outcomes. This is the key to successfully mastering your BQ in a sales environment.

 

Topics: Insider Inbound Sales For CEOs For CROs
10 min read

Don’t Just Build a Sales Team; Build a Revenue Engine with this Inbound TOFU Strategy

By Mary Grothe on Apr 16, 2020 10:43:27 AM

While scrolling through LinkedIn, I came across this intriguing post written by Gaetano Nino DiNardi and decided it was time for me to share what we've been doing to help our clients build Top of Funnel. 

In his post, Gaetano shares five brutal truths about why salespeople are not successful in their prospecting outreaches. Over the past 2.5 years as the CEO of Sales BQ®, I have witnessed the same observations from our clients' prospects, over and over again. 

Register now for our 30-minute Inbound Lead Webinar on April 23rd, 2020. Can’t attend? No problem. Register anyway, the recording will be sent out.

 

Sales Needs to Change

In the age of information overload, prospects just aren’t interested in talking to salespeople who come out of nowhere about a product they’ve never heard of. The old way of "doing sales," as we know it, needs to change. I can say this with certainty because, at our company, we learned it the hard way.

In the early days at Sales BQ®, we had a laser-focus on sales departments. We would build up their processes and infrastructure, hire a great team, and train and manage the team through the new processes. We were building excellent sales departments, yet we often weren’t seeing the type of exponential revenue growth that we (and our clients) wanted.

Eventually, we realized that our focus was too narrow. Because we didn’t have a say in the client’s marketing strategy or technology stack, we were expecting salespeople to do it all. 

Here are a few of the things our sales teams had to do in the early days:

  • Build their own prospect lead lists, manually.
  • Find their prospects’ contact info, manually, like MacGyver.
  • Manually enter the data into a spreadsheet or CRM, line by line.
  • Create and send their prospect email communications without automation.
  • Prep for and run their sales meetings.
  • Create their own presentation content.
  • Create custom proposals, manually, for each client.
  • Sometimes, even provide ongoing client support after closing a deal!

That’s a pretty long list, and it doesn’t leave a lot of room for actually selling. Many of our clients were focused on hiring the Sales Unicorn who can do it all. Build the list manually, prospect manually, and leave enough time to be an incredible salesperson, working as many deals to “close won” as possible. But they were held back. Most of these sales unicorns were spending upwards of 70% of their time manually prospecting when the majority of that time could be automated and produce better long-term results.

 

How to Build a Revenue Engine

This led us to the realization that companies don’t grow revenue exponentially by focusing on sales in a silo. In order to add jet fuel to our clients’ bottom lines, we needed to broaden our focus. Our clients didn’t just want to build better sales teams--they wanted to build revenue engines.

We made a significant shift in our business. We decided to focus on all elements of revenue generation and revenue operations (or, as we call it, RevOps). This meant supporting our clients’ sales departments, but also their marketing and customer success teams, and focusing on putting the right technology in place.

Download this RevOps Audit template & Companion Guide to complete your own audit.

SalesOps & Marketing Automation

We launched our marketing support service in 2019, and by the end of the year, we were supporting marketing for one-third of all Sales BQ® clients. We also added a role for tech stack audits, gap analyses, and tech stack automation implementation and training. Our VP of SalesOps allows us to offer SalesOps as a service, in which we implement smart tech stack automation for our clients’ marketing and sales departments. 

We offer a full tech stack audit for our clients to discover which processes they should automate, and which tech tools they should eliminate (and we often find that our clients are spending tens of thousands per year on technologies they’re not even using!). Once the audit is complete and the new tools are implemented, we create an SOP and train our clients’ teams on how to use their amazing new tech stack.

HubSpot Agency Partner Services

As of December 2019, we are now in partnership with HubSpot. As a HubSpot Agency Partner, we custom build HubSpot’s inbound methodology and related services for our clients (so do me a favor and don’t go to HubSpot’s website until you’ve spoken to us—if you visit their website now, we may not be able to work with you directly). This new service allows us to use automation to shift the focus of our clients’ teams completely. In other words, it allows you to stop hunting, and start selling.

 

How it Works

To paint a picture of how we structure SalesOps, Marketing, and Sales to drive revenue growth, I’ve broken down the methodology that we use to automate and refine your sales funnel using our HubSpot tools. 

Step 1: Getting the Opt-In

We want to make sure our clients stay compliant and don’t spam anyone, which means we need to ensure that everyone we add to the funnel has opted in. This all starts with building a qualified lead list.

Building the Lead List

  • We partner with Cience to build custom, human-verified, pre-qualified lead lists (if you have used other lead building services, you know how key the ‘human verification’ element is here).
  • This costs $2-5 per lead, depending on the complexity of the client’s ICP specs. 
  • Next, our clients create a budget for how much they want to spend on their lead list.
  • We also take existing records in your CRM and conduct a “health check” and update old or incorrect data, including adding new contact records.
  • Once the list is ready, sales and marketing work these leads in tandem.

Working the Leads: Sales

Once sales receives the list, they’re responsible for some initial outreach to ignite the prospect’s curiosity in the company. This includes:

  • Connecting with their leads on LinkedIn and following our proven LinkedIn method (we teach this method in detail, access for free now in our training room.)
  • Using our automated and templated HubSpot tool to send a short and sweet customized intro email, asking an easy question that we know they’ll say yes to (this is one of my holy grail tips from The Psychology of Selling).
  • The email’s CTA drives them to the website—this is where marketing comes in.
  • If the initial email doesn’t convert to an opt-in, we encourage salespeople to begin a 10-15 step cadence of emails, calls, social media engagement, invites to webinars or events, handwritten letters and other physical mail, and drop-ins, if applicable.

Working the Leads: Marketing

Marketing guides the prospect to an opt-in, in tandem with sales, by focusing on a few key strategies:

  • An engaging website that offers value on every page. We can build, update, or rebuild your website, using HubSpot’s CMS, or any service you’re already using.
  • A content marketing strategy, using important tactics like pillar pages and topic clustering. Sales BQ® has a full-service content team that creates buyer-persona specific content, and a copyeditor who can edit our clients’ in-house content. 
  • We follow an Account Based Marketing approach by using a targeted list, generating content specific to each buyer persona (title, industry, geographic location, and size of the company), and adding buyer-persona specific landing pages and content on the website. 
  • An SEO strategy, which goes hand-in-hand with a content strategy. Google’s algorithm is shifting, and SEO is no longer just about keyword stuffing. Google gets smarter every day, and it knows what pages people end up spending time on when they search for specific terms, phrases, and questions. This means that engaging, buyer-persona specific content is the SEO strategy we implement.
  • If a prospect clicks on the intro email from sales, HubSpot registers the action and guides the client to relevant content (both free and gated) created by the content team. 
  • Each piece of content offers value to the prospect and guides them to opt-in for even more relevant, valuable content. 
  • An SEM strategy. Most of us know that building organic search results takes time, but paid ads can drive results today, so we can implement ads and social media marketing to supplement traffic until the SEO strategy holds its own. We help our clients build a digital strategy that delivers targeted, qualified impressions, clicks, and conversions, all by focusing on quality over quantity.

Step 2: Lead Nurturing

Once the prospect has opted-in, we nurture the lead by getting them interested in and excited about your brand. How? By talking about the pains and problems you solve. We match the problems in their buyer-persona specific day-in-the-life with how your products and services solve those problems. They’ll begin receiving emails as the marketing email drip campaign (which we build) kicks in. Sales can also build their own customized, personalized email cadences to run alongside the marketing email funnel. The email campaigns should continue to guide prospects to more valuable content that helps answer their most pressing question, How can this company help me, make my life better, and address my key challenges?. This doesn’t have to be an endless barrage of fliers, either. We help our clients create rich content for prospects in the lead nurture funnel, including:

  • Compelling and powerful content meant to help them solve problems on their own
  • Webinars
  • In-house podcasts
  • Podcast guest spots
  • Guest blogging
  • Blogs
  • Brief how-to, instructional, or informational videos

Step 3: Lead Scoring MQLs Based on Engagement

Once a prospect begins engaging with the brand through the lead nurture content, HubSpot can automatically assign lead scores based on the actions the prospect has taken. This is customizable, and each client can determine the qualifying points that translate to a Marketing Qualified Lead (MQL).

Step 4: Sales Qualified Leads

We work with clients to build high-quality Business Development Representative teams. Once the prospect has been scored high enough to become an MQL, the BDR reaches out to qualify the prospect, at which point they become a Sales Qualified Lead (SQL). BDRs are trained on making pristine first impressions in order to tee up a qualified discovery or demo meeting with a salesperson, depending on the sales process flow for each company. 

Step 5: Opportunity & Forecasting Revenue

Now that the prospect has been properly nurtured and qualified, the salesperson turns that lead into an opportunity, forecasts the revenue, and begins doing what they do best: selling!

Notice how the steps get progressively shorter as the lead goes through the funnel? 

That’s because we are building a methodology that does the heavy lifting on the front end. This lets our clients’ salespeople target their skills with a laser-focus on the opportunities that are most likely to lead to revenue growth—and that’s how you build the front end of a revenue engine. Stay tuned for future blogs on our in-depth approach to Account Based Marketing content strategies and Mastering the Sales Demo

Want to talk about whether this methodology would make sense for your company’s environment? Reach out to me here to start a conversation!

Mary Grothe, CEO of House of Revenue™

Follow me on LinkedIn  and Twitter @MaryLGrothe

Listen to our Quota Crusher™ Podcast.

Subscribe to our newsletter for sales tips and happenings at Sales BQ®

 

MEET MARY GROTHE, The CEO of House of Revenue

Mary Grothe is a former #1 MidMarket B2B Sales Rep who after selling millions and breaking multiple records, formed House of Revenue™, a Denver-based firm of fractional Revenue Leaders who currently lead the marketing, sales, customer success, and RevOps departments for 10 companies nationwide. In the past year, they've helped multiple 2nd stage growth companies between $5M - $20M, on average, double their MRR within 10 months, resulting in an average ROI of 1,454% and an average annual revenue growth eclipsing $3.2 million. 

Topics: Inbound Sales For CEOs For CROs